Terms & Conditions

Last Updated: January 1, 2024

1. Definitions

In these Terms:

• "Company," "we," "our," refers to Bilkul Sleep
• "Customer," "you," "your," refers to the user of our website or purchaser
• "Website" refers to Bilkul.com and all related pages
• "Products" refers to mattresses, pillows, furniture, bedding, and accessories
• "Services" refers to delivery, trial period, warranty, and customer support

2. General Conditions

By using our website, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into a binding agreement
• You will use our website only for lawful purposes
• You will not violate any applicable laws or regulations

3. Products and Pricing

Product Descriptions

We make every effort to accurately describe our products. However, we do not warrant that descriptions, images, or other content are accurate, complete, or error-free.

Pricing

• All prices are displayed in Pakistani Rupees (Rs)
• Prices are subject to change without notice
• Prices do not include delivery charges unless stated
• Sale prices are valid only during the specified period

Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of any product
• Discontinue any product at any time
• Refuse or cancel any order

4. Orders and Payment

Placing an Order

When you place an order:

• You receive an order confirmation email (not a contract acceptance)
• Contract is formed when we dispatch your order
• We may require additional verification for certain orders

Payment Methods

We accept the following payment methods:

• JazzCash: Mobile wallet payment via JazzCash account
• EasyPaisa: Mobile wallet payment via EasyPaisa account

All payments are processed securely. By providing payment information, you represent that you are authorized to use the payment method.

Payment Authorization

• Payment is authorized at the time of order placement
• Actual charge occurs upon order dispatch
• Failed payment may result in order cancellation

5. Delivery

Delivery Terms

• Free standard delivery on all mattress orders
• Delivery times are estimates and not guaranteed
• Delivery to remote areas may incur additional charges
• White glove delivery available for additional fee

Delivery Responsibility

You are responsible for:

• Providing accurate delivery address
• Ensuring someone is available to receive delivery
• Inspecting products upon delivery

6. Risk-Free Trial

Our 100-night risk-free trial is subject to:

• One trial per household per product type
• Trial applies to original purchaser only
• Trial not applicable to clearance or final sale items
• Trial requires product in donatable condition

7. Warranty

Our 10-year limited warranty:

• Covers manufacturing defects only
• Does not cover normal wear and tear
• Does not cover damage from misuse or improper care
• Is non-transferable
• Requires proof of purchase

8. Intellectual Property

All content on our website is owned by or licensed to us, including:

• Text, images, graphics, logos
• Product designs and trademarks
• Software and technology
• Creative content and marketing materials

You may not use, reproduce, or distribute our intellectual property without written permission.

9. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality
• You are responsible for all account activity
• You must notify us of unauthorized access
• We may suspend or terminate accounts for policy violations

10. Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the operation of our website
• Scrape or collect user information
• Submit false or misleading information
• Engage in fraudulent transactions

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the product
• We are not liable for delays beyond our control

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our website
• Your violation of these Terms
• Your violation of any third-party rights

13. Dispute Resolution

Any disputes shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Arbitration as a final resort

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our website constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

For questions about these Terms, please contact us: