Return & Refund Policy

Last Updated: January 1, 2024

1. 100-Night Risk-Free Trial

All Bilkul mattresses come with a 100-night risk-free trial. If you're not completely satisfied with your mattress within the first 100 nights, you can return it for a full refund.

Trial Requirements:

• The trial period starts from the date of delivery
• We recommend sleeping on your new mattress for at least 30 nights to allow your body to adjust
• Returns must be initiated within the 100-night window
• One trial per household per product

2. Return Eligibility

Eligible for Return:

• Mattresses: Within 100 nights of delivery
• Pillows: Within 30 days of delivery
• Bedding and accessories: Within 30 days of delivery
• Furniture: Within 30 days of delivery (must be in original packaging)

Not Eligible for Return:

• Products purchased from third-party retailers
• Products without proof of purchase
• Products that have been damaged due to misuse or negligence
• Custom or special-order items
• Products that have been significantly altered

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Customer Service: Call us at 888.498.0003 or email returns@Bilkul.com
2. Provide Order Information: Have your order number and product details ready
3. Return Authorization: We will issue a Return Authorization (RA) number
4. Schedule Pickup: We will arrange for free pickup of your item
5. Refund Processing: Once we receive and inspect the item, your refund will be processed

4. Refund Process

Refund Timeline:

• Inspection: 3-5 business days after pickup
• Processing: 5-7 business days after approval
• Credit to Account: 5-10 business days depending on payment method

Refund Methods:

• JazzCash refunds will be credited to the original JazzCash account
• EasyPaisa refunds will be credited to the original EasyPaisa account
• Original shipping charges are non-refundable

5. Mattress Return Process

For mattress returns during the 100-night trial:

• We will arrange for free mattress pickup from your home
• The mattress will be donated to a local charity or recycled
• No need to compress or package the mattress
• Full refund of the purchase price (excluding original shipping)

6. Exchanges

If you wish to exchange your product for a different size or model:

• Contact us within the return window
• We will process your return and new order simultaneously
• Price differences will be charged or refunded accordingly
• Exchange orders may be subject to additional delivery time

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange for free replacement or full refund
• No return necessary for replacement in some cases

8. Warranty Claims

All Bilkul mattresses come with a 10-year limited warranty. For warranty claims:

• Contact Customer Service with proof of purchase
• Provide photos and description of the issue
• We will assess the claim and provide repair or replacement
• Warranty covers manufacturing defects, not normal wear and tear

9. Refund Exceptions

The following situations may affect your refund:

• Products returned in poor condition may be subject to a restocking fee (up to 20%)
• Missing accessories or parts may reduce refund amount
• Returns initiated after the eligible period will not be accepted

10. Contact Us

For questions about returns or refunds, please contact us: